Clinical Support Services

Celtic Healthcare’s Clinical Support Services include:

Clinical Education & e-Learning Clinical Leadership Analysis & Training Disease Management/Telehealth Operational Efficiencies Analysis Triage Therapy Re-Design Transitions Program Development Utilization Review Quality Improvement

Celtic’s state of the art technology allows us to provide cutting edge clinical support to your organization, allowing you to streamline your operations and maximize your revenue.

Ask for a consultation with a Celtic Healthcare Clinical Support Service by contacting Marian Essey at 724-720-1210 or esseym@celtichealthcare.com.

Clinical Education & e-Learning

Celtic Clinical Support Services offers online or teleconference clinical education systems. Our online e-learn allows your staff to access the educational sessions any time at their convenience by simply accessing your Celtic Internet account. Celtic provides post-session quizzes andtracks the attendance, giving you monthly reports on your team’s progress. We offer sessions on OASIS, homecare and hospice orientation, and an abundance of other clinical and compliance topics. If e-learning is not for you, we also offer live teleconferences. The teleconferences are accompanied by handouts, tools, and access to one or more of our clinical leaders. All education is evidence-based and is formulated to maximize your agency’s partnerships with other providers across the continuum.

Clinical Leadership Analysis & Training

The Celtic Clinical Leadership Team is prepared to analyze your clinical operations and leaders and assess your corporate health by means of group and individual testing. Our analysis will include comprehensive personality assessments and organizational culture assessments. In addition to the analysis, we can provide healthcare leadership training, geared toward the needs of your organization. Advancing your agency in today’s market requires that you have leaders that understand and can successfully implement system enhancements. Our training will strengthen your leaders and your organization to weather the changes in healthcare today and for the future.

Disease Management/Telehealth

Cutting edge Disease Management Programs that utilize telehealth technologies are the foundation of healthcare reform. Celtic is prepared to manage your disease management patients remotely through our telehealth services or we can assist you in creating your own Disease Management Program. Our Disease Management Programs have significantly reduced hospitalizations for the patients we serve and have tremendous marketing appeal to physicians and payers. We offer assistance in the following areas: Heart Failure, COPD, Diabetes, Wound Care, and Palliative Care.

Operational Efficiencies Analysis

Operational inefficiencies equate to reduced revenue and increased expenses. Celtic Clinical Support Services will analyze your systems to determine your operational weaknesses and will develop an action plan for improvement that is customized to your agency. This evaluation will include OASIS and ICD-9 coding, clinical documentation, clinical structure and systems, customer service, and scheduling with a goal of revenue optimization.

Triage

With the enhanced emphasis in healthcare or reducing hospitalizations and emergent care utilization, triaging patient problems is an often overlooked area for improvement. In addition, most agencies do not possess the clinical expertise to provide expert level patient support during their non-business hours. Celtic Clinical Support Services is able to provide triage support foryour patients during your non-business hours or we can develop a comprehensive triage system for your agency.

Therapy Re-Design

Therapy utilization is now a significant factor in Medicare home health payments. Is your agency structured to reap the maximum rewards from your therapy programs? Are your therapists involved in your wound care program? Are your therapists involved in medication management? Celtic Clinical Support services will analyze your current therapy program and develop a re-design plan specific to the needs of your organization.

Transitions Care Program Development

Care Transitions has been identified as a key strategy to reduce hospitalizations and improve patient safety across the continuum. Homecare Care Transitions Programs are now highly sought out by hospitals as part of their continuing efforts to reduce re-admissions and improve patient satisfaction. Celtic Clinical Support Services will work with your agency and your key facilities to develop a Care Transitions Program or re-vamp an existing program to enhance quality of care and satisfaction with your services across the continuum.

Utilization Review

Are you confident that your utilization of services is efficient and that your utilization and revenue are in sync? Have you had an unexplained decrease in your revenue? Celtic Clinical Support Services is prepared to analyze your current systems, determine your vulnerabilities, and implement comprehensive improvement strategies to optimize your revenue.

Quality Improvement

Healthcare transparency is a key initiative in healthcare reform. Is your organization a top performer? Are you ready to have your patient satisfaction and new Home Health Compare measures available to your competitors and your partners? Celtic Clinical Support Services is able to analyze your current quality improvement program and revise your OBQI, OBQM, HHCAHPS, and overall quality program to assure that your publicly reported data reflects the quality and value of your services.

Celtic Healthcare's extensive network of locations, including Pittsburgh, Carlisle, New Castle, Westmoreland, Youngstown, OH, and Montgomery County, MD serves clients throughout Pennsylvania, Ohio and Maryland.